We’ve all been there … you’re driving along, listening to your favorite tunes and enjoying the scenery on your way to work when all of a sudden, CRACK! It only took one, tiny rock to gouge the glistening pockmark now marring your previously perfect windshield. Great.
Unfortunately, rogue rocks and debris on the road are pretty much out of your control. Fortunately, you do have control over who works on your auto glass. Go ahead and read that again. That’s right, you get to decide. “But my insurance only covers THIS company,” you argue. Wrong. Even if your insurance pushes you firmly toward a particular company, it doesn’t necessarily mean that it is the right choice for you. In fact, many insurance companies have deals with certain auto glass businesses to receive discounts, but living in Colorado means that they should ultimately cover your choice, as well.
Before you choose a company to repair or replace your auto glass, here are a few points you should consider…
1. Is this company reputable?
Google reviews and good, old-fashioned word of mouth are a great way to begin your research on any company you are considering, but they shouldn’t be your only research. What you want to be left with is a sense of this business’ reputation, but also their values. If they are on a social media platform, pay attention to the way they answer comments on their page and how long it usually takes for them to respond. You can also check out their rating with the Better Business Bureau (BBB), which is a good way to discover any major complaints, as well as how the company dealt with them. Good, old fashioned word of mouth is a great way to evaluate a company.
2. Is this company convenient?
Stellar customer service is a great place to start, but how easy will a business transaction be for you? Have you investigated the business location and hours, and do they coincide with your your own location and the time that you have available? Is there an option for them come to you and work on your glass while you work on everything else in your life? Dealing with auto glass mishaps can be tedious enough without having to worry about how in the world you will ever find the time to make the repairs.
3. Does the company value quality?
This should be a given, but once your insurance has paid their portion of the repair or replacement, you may still need to spend a little of your hard-earned cash to get the job done. That being said, it can sometimes be difficult to choose the quality option of service when another company boasts less wear on your wallet. When it comes to safety, though, is saving a few bucks a good gamble if it compromises the integrity of your auto glass? Your safety and that of anyone riding in your vehicle should be your number one priority, so you should choose a company whose values also align with that idea. Check out their credentials, which should be posted on their website.
4. Check compatibility with your insurance.
While you do have a choice regarding service, it is always important to review your insurance policy to figure out exactly what is covered. For instance, while some minor repairs may be covered, major repairs or replacements may cost extra. You should also factor in your deductible to determine your total out of pocket expense. When in doubt, run your choice by your agent so that there are no unpleasant surprises when everything is said and done.
It is important to do your research before choosing an auto glass expert because you deserve someone with reputable credentials, awesome customer service, and superb safety standards. Not only does Quick-Set Auto Glass hold an A+ rating with the BBB, but we will also come to you for repairs or replacements! Our commitment to safety can be easily found on our user-friendly website, where you can even build a custom quote. Our customers mean everything to us and should you decide to give us a spin, we would be honored to be your auto glass experts!
