Customer Service: How We Go The Extra Mile

Customer Service: How We Go The Extra Mile

The quality of customer service that a business provides can make or break them. In a society where so many transactions are completed using machines rather than actual human beings, it is always refreshing to encounter employees who demonstrate what it is to be a caring, compassionate human, unlike their robot counterparts.
Quick-Set Auto Glass is dedicated to providing the best customer service humanly possible. Here are some of the positive reviews we have received through our Facebook and Google pages, as well as the reasons why they mean so much to us …

“I used Quick-Set Auto Glass this past week and my tech, Jordan Corbin, did a great job. I appreciate the time he took to explain things. Thanks Jordan.” - Sheila

One of the most frustrating issues that can come up in a business transaction is a lack of mutual understanding. The customer should always know exactly what is going on with regard to their service, and the employee should be able to explain everything in a way that is helpful, informative, and not condescending. At Quick-Set, we don’t want our customers to feel alienated or like they’re just another number. We value each and every one of you and are always more than willing to walk you through each step in the process.

“Excellent service. Very easy. I got my insurance taken care of easily over the phone. The technician, Leon, was extremely friendly, polite, efficient, and precise. [...] Leon came to my house and repaired it right there in the driveway. I didn't have to go to a shop and drop the car off. It was awesome.” - Michael

This review made us happy for several reasons:

1. The customer had an easy time with insurance. As wonderful as it is to have, dealing with insurance claims can be a real pain, so we’re excited that Michael seemed to have been saved the potential hassle!

2. Michael described our technician as “friendly, polite, efficient, and precise.” That means that Leon embodied everything we stand for with regard to customer service here at Quick-Set, along with quality experience.

3. The customer didn’t need to leave his house. We love that we can come to you - anything to make something as unplanned and tedious as windshield repair a little easier for our wonderful customers!

“Brandon came out to install a windshield today in one of the [v]ice [p]resident’s vehicles. What a great job he did. Call this company if you need a windshield - they have done my personal vehicles and do all [of] my fleet when needed. Very well priced and great service!!” - Mike

At Quick-Set, our goal is to be your one-stop shop for everything auto glass, no matter the vehicle. From personal cars, company cars, fleet service, etc., we have the glass to fit most any windshield (and custom cutting abilities for those we don’t carry) so that you don’t have to run all over town in order to service different vehicles.

“I had requested a back windshield from here and they sent out Leon Georges. I was on the highway, about ten minutes away when he called and said he was there. I asked him if he could wait for me to get there and he did, which I appreciated very much! My car also wouldn't turn on at all and he offered to check my car, asked me to open the hood, and offered solutions as to why it wasn't turning on (which is not his job so I appreciated him even more for doing that)! He really went the extra mile for me!” - Karla

Hearing our customers tell us how grateful they are that we “went the extra mile” is one of the main reasons we love our jobs. As far as we’re concerned, it isn’t quality service unless someone goes the extra mile and exceeds customer expectations.

We’re always happy to hear from you, so don’t be shy about sharing your experiences with us via our website or Facebook page! Once again, we hope you know how much we appreciate every single one of our loyal customers and will continue to provide outstanding service for your every need!

From all of us at Quick-Set Auto Glass, drive safely out there!

Denver & Henderson

10655 E 120th Ct.
Henderson, CO 80640
(303) 452-5378

Colorado Springs

2555 Weston Road
Colorado Springs, CO 80910
(719) 434-3644

Mobile Service Area

Mobile services for Denver, Colorado Springs, Aurora, Boulder, Broomfield, Castle Rock, Centennial, Greeley, Fort Collins and more!

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